Privacy Policy

Information We Collect

We collect personal and sensitive information including names, contact details, Medicare details, medical histories, medication information, care plans, and other health data required for clinical purposes.

How We Use Your Information

We collect this information to:

• Provide clinical decision support tools
• Facilitate accurate medical documentation
• Ensure continuity of care between clinicians
• Support platform security, quality improvement, and privacy-preserving data analysis

Data Protection and Security

All data is stored securely in Australian-based AWS infrastructure and MongoDB Atlas. Access is restricted using role-based permissions and multi-factor authentication. Data is encrypted in transit and at rest.

Your Rights

Access and Correction: You have the right to access and request correction of your personal and health information. Requests can be made via your clinician or by contacting PAPERSGP Pty Ltd directly at support@papersgp.com.

Transfer and Portability: Patients have full control over transferring their records to another practitioner. Upon request, we will securely export and transmit a structured summary in a clinically acceptable format, subject to identity verification and consent.a